Aloft Austin at The Domain

3.8 (10 reviews)

11601 Domain Drive, Austin, TX, 78758, United States   •  Weather:    •   Local Time:     •  Phone: 512-491-0777   •  Hotel Reservations: 866-932-7660

3.8

Hotel Policies

="Aloft

Aloft Austin at The Domain - Backyard

Alcohol Policy
The hotel does not allow any outside alcoholic beverages on property. Everything you need is available at our W XYZ® bar.

ADA Policy
The hotel is compliant with ADA. ADA-compliant guest rooms are available.

Minimum Age Requirement Policy
Minimum age to check-in at the property is 21. Persons under the age of 21 must be accompanied by an adult at all times.

Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected-usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.

Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges. Cash is only accepted upon check-out.

Extra Bedding Policy
A maximum of one camp aloft can be accommodated in rooms. For the safety and wellbeing of our guests, each room in the hotel has a maximum fire code capacity. There is a maximum of 3 guests per King room and 4 per Double Queen room for guest safety.

ID Requirement

All guests checking in to the hotel must provide a government issued ID at time of check-in. The name on the reservation must match the name on the ID.

Noise Policy
It is important to us that every guest's stay is a renewing and peaceful one. Maintaining a quiet and sleep-conducive environment on guest floors is our highest priority. For this reason, we handle noise complaints in the following manner:
o    Upon the first noise complaint, we will issue a warning to the registered guest.
o    If there is a second complaint, everyone but the registered guest will be required to leave the suite and the guest floor.
o    In the event of a third complaint, the registered guest will be evicted from the hotel with no refund.

Payment Policy
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a valid credit card is required for authorization of room, tax plus incidental charges. Cash is only accepted upon check-out.
For payments to a third-party credit card, please contact the hotel's front desk at least 72 hours prior to guest's arrival.

Pet Policy
Animals are family, too! That's why Aloft Austin at the Domain welcomes dogs up to 30 pounds and less than 20 inches in height, with a maximum of two dogs per room. Large breeds such as Labradors, Golden Retrievers, Pitbulls, Rottweilers, German Shepards, and similar will not be accepted. Dogs are the only animals we accept. In addition to the terms and conditions waiver to sign at check-in, dogs cannot be left in the room unattended at any time. Our dog-friendly arf program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary for use during your stay. Pet owners are responsible for their canine companions and for any excessive damage they may cause. 

Smoking Policy
Aaahhh...breathe easy. We're a 100% smoke-free environment. There is a $500 fee for smoking inside the property.